Returns Policy

RETURN POLICY 

Last updated 01/01/2024

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us within 14 days for a full refund, store credit, or exchange. Please see below for more information on our return policy.  

RETURNS  

All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.  

RETURN PROCESS 

To return an item, please email customer service at sales@aasolar.co.nz to obtain a Return Merchandise Authorization (RMA) number. After receiving an RMA number, place the item securely in its original packaging and the return form provided, and mail your return to the following address: 

AA Solar 
Attn: Returns RMA # Unit 4, 70 Forge Road   Silverdale  Auckland, 0932 New Zealand   

Please note you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.  

REFUNDS  

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least three (3) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed. 

EXCEPTIONS 

Please contact us at the customer service number below for defective or damaged products to arrange a refund or exchange.     

      
QUESTIONS 
If you have any questions concerning our return policy, or our Terms and Conditions please contact us at:  09 887 9767 or  sales@aasolar.co.nz