Warranties and Procedures
Warranties
| Product | Warranty | Details |
|---|---|---|
| Epever | 2 years | Warranty EP Solar |
| Gel Battery |
5 years 2 years (if the cut-off switch is not installed). |
Tubular Gel Warranty |
| AGM Battery |
5 years 2 years (if the cut-off switch is not installed). |
AGM Warranty |
| Victron | 5 years | |
| Votronic | 2 years | |
| Trident Battery Chargers | 2 years | |
| Deye Inverters | 5 years | |
| Deye Batteries | 6,000 Cycles | |
| Pylotech Batteries | 6,000 Cycles |
Our Warranty Procedure
We're committed to supporting you if your product develops a fault. Here's how our warranty process works, step by step.
1. Get in Touch
If you experience an issue with your product, please get in touch with us by phone, email, or visit our workshop. We're here to help.
2. Information We'll Need
To assist you quickly, we'll ask for the following details:
- Proof of Purchase: Date of purchase and a copy of your invoice.
- Product Details: Make and model of your item.
- Fault Description: A clear explanation of the issue, including when you first noticed it and when the product last worked correctly.
- Installation Details: Include recent changes to the setup, who installed the product, and compliance certificates, e.g. Code of Compliance, Record of Inspection.
- Photos or Videos: Images or videos of the product and installation can help us diagnose the issue faster.
3. Warranty Review
We'll check your invoice and warranty terms, and all information provided to confirm:
- The product is still within the warranty period.
- The warranty conditions haven't been breached.
4. Next Steps:
If your product is within warranty:
- We'll create a support case and give you a reference number.
- You'll need to return the faulty item to us (shipping at your cost). Please clearly label your return with the case number.
- Our electrical engineers will test your product and update you directly or through your account manager.
If your product is out of warranty:
- We'll let you know the options and costs for repair or replacement.
5. Resolution
If your claim is approved:
- We'll coordinate with the manufacturer to repair or replace your unit or offer a suitable solution.
- If a replacement is needed, we'll arrange installation, shipment or collection as soon as possible.
If your claim is not approved:
- We'll discuss alternative options, such as paid repairs or replacement.
6. Special Notes
- Products sold after May 26, 2025, must be installed by a qualified electrician in accordance with AS/NZS 4509, 4777, 5033, and 5139. Customers must provide a copy of the system's Code of Compliance and Record of Inspection to make a warranty claim.
- Please ensure your electrician is familiar with the manufacturer's instructions and abides by all the warranty conditions that may apply. The table above provides warranty details.
QUESTIONS
If you have any questions concerning our warranty policy, or our Terms and Conditions please get in touch with us at: 09 887 9767 or sales@aasolar.co.nz